Renter & Tenant Security Deposit Survey

Full Name

Phone Number *

What is your current renting status? *

I currently rent my home I recently moved out (within last 12 months) I used to rent, but not anymore I have never rented

How long have you been renting your current or most recent place?

Do you understand what a security deposit is and why landlords require it? *

Yes, I fully understand I mostly understand I have a basic idea No, I am not sure

Have you ever paid a security deposit when moving into a rental? *

Yes No I do not remember

How much was the security deposit? (UGX)

How much was the deposit compared to your monthly rent?

Less than half a month's rent Half to one month's rent One to two months' rent Two to three months' rent More than three months' rent I am not sure

How much of a financial burden was paying the security deposit upfront? *

1
No burden at all 2
Minimal burden 3
Moderate burden 4
Significant burden 5
Extremely difficult to pay

Did you have difficulty paying the security deposit upfront?

Yes, very difficult Yes, somewhat difficult No, it was manageable No, it was easy

What are your biggest concerns when paying a security deposit to a landlord? (Select all that apply)

Whether the landlord will keep my money Not knowing where my deposit is stored Unfair deductions for normal wear and tear Lack of documentation about property condition Delays in getting my deposit back No transparency about how deductions are calculated Difficulty disputing unfair deductions I do not have major concerns

Do you know where your security deposit is currently stored or being held?

Yes, I know exactly where it is I have a general idea No, I have no idea Not applicable

Did you receive a clear explanation of what the deposit covers and under what conditions it would be returned? *

Yes, very clear Somewhat clear No, not clear I do not remember

How confident are you that you will get your full deposit back (or got it back) at the end of your lease? *

1
Not confident at all 2
Slightly confident 3
Moderately confident 4
Very confident 5
Extremely confident

If you did not get your full deposit back, were the reasons clearly communicated?

Yes, clearly explained Somewhat explained No, not explained Not applicable

Did you feel the deductions made from your deposit were fair and justified?

Yes, they were fair Somewhat fair No, they were unfair Not applicable

Have you ever disputed a landlord's decision to withhold part of your deposit?

Yes No I wanted to but did not know how

Does your landlord provide clear documentation of the property condition at move-in and move-out?

Yes, very clear documentation Somewhat clear No, little or no documentation Not applicable

How would you describe your experience with property inspection processes?

Very positive and transparent Positive Neutral Negative Very negative and unclear

Would you prefer your security deposit to be held by a neutral third party instead of the landlord? *

Definitely yes Probably yes Unsure Probably no Definitely no

What benefits would a neutral third-party deposit service provide? (Select all that apply)

Protection of my money Transparency and clear documentation Fair resolution of disputes Faster refund of deposits Reduced conflicts with landlords Peace of mind Legal protection I do not see major benefits

Would you be willing to pay a small fee for secure, transparent, third-party deposit handling?

Yes, definitely Yes, maybe Unsure Probably not Definitely not

What would be an acceptable fee for a professional third-party deposit service?

Should be free Less than 1% of deposit amount 1-2% of deposit amount 2-3% of deposit amount More than 3% of deposit amount Flat fee (e.g., 50k-100k UGX) Unsure

Do you believe current security deposit practices are fair to renters? *

Yes, they are fair Somewhat fair No, they are unfair I am not sure

Please share any additional thoughts or experiences about security deposits and what would make you feel more secure as a renter.

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